Please read these terms and conditions carefully. These terms and conditions ("Terms") apply to The Arch Company x NPS Survey prize draw (the " Prize Draw"). You will be legally bound by these Terms from the time you submit an entry for the Prize Draw.

If there is a conflict in these Terms with any other terms whatsoever attached to any other advertising material in respect of the Prize Draw, these conditions will take precedence.

The promoter of the Prize Draw is The Arch Company Services Limited of 6th Floor Watling House, 33 Cannon Street, London, United Kingdom, EC4M 5SB (the “Promoter“). If you have any queries about the Prize Draw or these Terms then please contact the Promoter by sending an email to with the heading “Prize Draw Query”.

Opening and closing dates, eligibility

  • The Prize Draw will begin at 14:00 on 19 March 2024 and close at 23:59 on 31 March 2024 (the “Prize Draw Period“).
  • The Prize Draw is open to individuals who are:
    • residents of the United Kingdom;
    • aged eighteen (18) years or over; and
    • customers of the Promoter,

at the time of entry into the Prize Draw and at the time of verification of the Provisional Winner and notification of the Winner (both defined below).

  • At the start of the Prize Draw Period, the Promoter’s agent (Survey Initiative) will send out an email inviting customers to take part in a survey (the “Email“).
  • Only direct recipients of the Email are eligible for entry into this Prize Draw. Recipients of the Email are not permitted to forward on the Email to a third party for entry.
  • The Prize Draw is not open to employees, contractors, representatives, agents, officers or directors of the Promoter, its parent companies, subsidiaries, affiliates, marketing agencies, or to any of their immediate family members or persons living in the same household, whether or not related, or to anyone else professionally connected with the Prize Draw.
  • The Promoter reserves the right to verify the eligibility of any participant, entries and prize winners. The Promoter may require such information as it considers reasonably necessary for this purpose, which may include proof of identity, age, residency, address and/or tenant reference number.  The Promoter may withhold prizes while it verifies eligibility.
  • Internet access and a valid email address are required to enter the Prize Draw.


  • To enter the Prize Draw, you must do the following during the Prize Draw Period:
    • log into your email account;
    • follow the instructions and click on the link contained in the Email;
    • complete the survey;
    • at the end of the survey, click that you wish to enter the Prize Draw;
    • complete the online form by providing your email address and click the “Next” button; and
    • on the subsequent page click the “SUBMIT” button to submit your survey and Prize Draw entry.
  • No purchase is necessary.

Restrictions on entry

  • Only entries completed and received by the Promoter during the course of the Prize Draw Period and in accordance with these Terms will be eligible for entry into the Prize Draw.
  • Only one (1) entry per person is permitted for the Prize Draw. Participants who seek to enter more than once will be disqualified.  Entries generated by script, macro, mechanical or other automated means are prohibited and will cause disqualification.  Multiple entries made through agents, third parties, organised groups or any entry duplication method will not be accepted.
  • The Promoter reserves the right to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the Prize Draw and disqualify the participant where it believes there has been a breach of these Terms, the spirit of the promotion, any instructions forming part of this Prize Draw’s entry requirements or otherwise where a participant has gained unfair advantage in participating or won using fraudulent means. The Promoter’s decision will be final in this regard.
  • Entries that are not submitted in accordance with these Terms or are incomplete, illegible or lost, not received, delayed, damaged or rendered invalid in any way will be disqualified.
  • The Promoter accepts no responsibility for entries that are late, incomplete, not received, incorrectly submitted, corrupted or misdirected, whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.
  • If at any time you wish to withdraw from the Prize Draw your request should be made in writing to the Promoter at Please ensure the correspondence is marked with the heading “Prize Draw Withdrawal Request.”

Selection, verification and notification of winners

  • All entries will be sent to the Promoter’s agent (Survey Initiative).
  • Following the Prize Draw Period, the Promoter’s agent (Survey Initiative) will conduct the draw. Ten (10) winners will chosen at random, by a random number generator, from all entries received during the Prize Draw Period (each a “Provisional Winner“).
  • Once the draw has taken place, the Promoter’s agent (Survey Initiative) will provide details of the Provisional Winners to the Promoter. The Promoter will validate all Provisional Winners to confirm if they are eligible to participate in the Prize Draw.
  • Once received and verified by the Promoter and/or its agents, such winners (the “Winners“) will be notified by email to the email address used to enter the Prize Draw by the Promoter and/or its agents (which may include the Winner’s relevant property manager) and will be required to accept the prize with an email reply.
  • The Promoter and/or its agents (which may include the Winner’s relevant property manager) will then arrange for the fulfilment of the Prize (defined below) within thirty (30) calendar days of the Winner accepting the Prize. The Prize will be sent to the Winner at the email address used to enter the Prize Draw.


  • There are ten (10) £100 Amazon Gift Cards available to be won as part of the Prize Draw (the “Prize“).
  • Each Winner will win a Prize.
  • The following terms apply to the Prize:
    • Amazon’s standard terms and conditions shall apply. Please visit for more information;
    • the Prize will be valid for the period stated in Amazon’s standard terms and conditions for Amazon Gift Cards. Once expired, the Prize will be invalid and cannot be extended.  Any unused credit will be lost on expiry of the Prize;
    • the Prize is not replaceable if lost or stolen and no refund will be given;
    • each Winner will be responsible for any costs over/above the Prize;
  • The Prize Draw is not associated with Amazon or any third party.
  • The Prizes are available to be won, but the Promoter makes no guarantee that all Prizes will be won (e.g. if there is low participation).
  • Prizes are non-transferable and non-refundable and cannot be sold, transferred or auctioned. Winners must not seek to sell or advertise the Prizes for sale, including on any digital platform or social media platform.
  • There is no cash or other prize alternative, except in circumstances outside the Promoter’s control, where the Promoter has the discretion to replace the Prize with an alternative prize of equal or higher value.
  • Reasonable efforts will be made to contact the Winners. If a Prize is declined, the Winner cannot take up the Prize, the Winner fails to claim the Prize as required by these Terms or a Provisional Winner is not eligible for the Prize or has not complied with these Terms, that Prize will be forfeited and a replacement winner may be drawn at the Promoter’s sole discretion. These Terms will apply to any replacement winner.
  • Participants who have not won a Prize will not be notified.
  • The Promoter accepts no responsibility for any inability of a Winner to take up the Prize.
  • It is the responsibility of the Winner to provide correct, up-to-date details when accepting a Prize. The Promoter cannot be held responsible for Winners failing to supply accurate information which then affects Prize acceptance or fulfilment of the Prize.
  • The surname and county of the Winners and the Prizes won will (unless the Winner has objected on lawful grounds) be made available on receipt of a self-addressed pre-paid envelope received by the Promoter at 6th Floor Watling House, 33 Cannon Street, London, United Kingdom, EC4M 5SB for sixty (60) days following the end of the Prize Draw Period. Participants can object to disclosure, or request that disclosure be limited in scope by contacting with the heading “Prize Draw Winners List Exclusion”. We may nevertheless disclose the information to the Advertising Standards Authority if required to do so.
  • If you have been notified that you are a Winner and you have not received your Prize within the periods set out above, then please contact us at

Data protection


  • Any decision of the Promoter is final and no correspondence will be entered into.
  • Any Winner may be requested to take part in reasonable non-paid publicity or advertising relating to the Prize Draw and the Prizes, which may include having their photograph taken for promotional and/or press purposes.
  • The Promoter reserves the right to delay, postpone or cancel the Prize Draw and/or amend or alter these Terms in the event of circumstances outside its reasonable control, which it considers make it necessary for it to do so.
  • The Promoter accepts no responsibility or liability for (a) any codes, entries or winner notifications which are not received due to the use of incorrect or inaccurate entry information, any faulty or failed electronic data transmissions, or for any other reason; (b) any unauthorised access to, or theft, destruction or alteration of entries at any point in the operation of the Prize Draw; (c) any technical malfunction, failure, error, omission, interruption, deletion, defect, delay in operation or communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers used in any aspect of the operation of the Prize Draw; (d) inaccessibility or unavailability of any network or wireless service, the Internet and/or any website; or (e) any injury or damage to any person’s computer(s) or mobile device(s) which may be related to or result from any attempt to participate in the Prize Draw or to download any materials in connection with the Prize Draw.
  • The Promoter will award the Prizes as described in these Terms, but the Promoter accepts no responsibility or liability for the Winner’s use of the Prize.
  • If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and the remaining clauses shall survive and remain in full force and effect.
  • The Prize Draw and these Terms (including any non-contractual disputes or claims arising out of them) are subject to English law. Any disputes must be referred to the English and Welsh courts.  Participants in Scotland and Northern Ireland may additionally bring an action in their home courts.