Our Tenants’ Charter sets out our commitments to you. It is based on the feedback you provided during our tenant consultation.

We have heard from and spoken to hundreds of you across the UK and we have discussed the Charter with informed stakeholders, including tenants’ associations, the Federation of Small Businesses, Guardians of the Arches, and local authorities.

The Tenants’ Charter is based upon four key principles:

  1. Being an accessible and responsible landlord – Customer service will be at the heart of our business. We will make it simpler for you to contact us and we will respond quickly to your questions
  2. Providing spaces that help your business thrive – We will invest in our properties to create the right environment for your arch businesses to succeed
  3. Working in partnership with you – We want to support diverse and independent businesses and we will work with you to develop rent and lease policies that support your needs
  4. Creating positive social and economic impact – We want to help your businesses grow and we want to work with you to make a genuine social and economic impact in your local communities.

You can read the detail behind these principles and learn more about our commitments to you in the full Tenants’ Charter document accessible below.

The Arch Company Tenants Charter

Arch Life magazine

We will be relaunching our quarterly tenant magazine and renaming it ‘Arch Life’ to better reflect our tenant community. In addition to regular news from your landlord, the magazine will include helpful tips and advice for tenants, information about our schemes and forthcoming investment, and profiles of our tenants and their businesses. If you would like to be featured in the magazine, please contact our Communications team.