Existing customers

We are proud to provide spaces to approximately 3,800 diverse and independent businesses, which make a unique and vital contribution to local communities and the UK economy.

Our approach to good estate management

When we took on management of the railway arches estate in February 2019, we made a public promise to listen to our customers and respond to their feedback.

We are taking steps to improve our service, with the aim of simplifying our processes to make it easier for our customers, freeing up their time so they can focus on running their businesses.

As well as continuing to improve our customer service standards, we have a plan, called Project 1000, to invest £200 million to bring 1,000 empty and derelict spaces into use by 2030. Our ambition is that Project 1000 will create space for 1,000 businesses, supporting approximately 5,000 jobs and adding to the estimated 25,000 people already employed in arch businesses.

We’ve promised to be clear and straightforward with our customers and work with them to provide the best possible environments to help them to succeed.

More information about the commitments that we have made are available in our Tenants’ Charter.

Contact us

If you are an existing customer and you have a question, maintenance request or you need some advice, please contact your Property Manager in the first instance.

If you do not know who your Property Manager is then you can call our customer service centre on 0800 830 840 (lines open 24/7, Monday to Sunday) or email us via our webform.

Information and advice

Please find below the current issue of the Tenant Handbook.