Existing tenants

We are proud to support to approximately 4,000 diverse and independent businesses, which make a unique and vital contribution to local communities and the UK economy. When we became your landlord, we made a public promise to listen to your views and get a better understanding of your concerns. We said we would put tenants first and make the arches better places to work and better places to build and run businesses.

More information about the promises and commitments that we have made to you are available in our Tenants’ Charter.

On this page you will also find links to further information and advice for tenants, including our Tenant Guide, an example Tenancy Agreement and Heads of Terms, contact details for our regional property teams and more.

Contact us

If you are an existing tenant and you have a question, maintenance request or you need some advice, please contact our help centre on:

0800 830 840 (lines open 24/7, Monday to Sunday)

Information and advice

Please find below the current issue of the Tenant Handbook.