Test1

To manage our relationship with you

To take steps to enter into a tenancy or related agreement with you.

• Name and contact information.
• Tenancy information.
• Financial information.
• Compliance information.

• Performance of a contract with you.
• Necessary to comply with a legal obligation.

To send you information about properties that we think you might be interested in and showing these properties to you.

• Name and contact information.
• Tenancy information.

• Our legitimate interests (in running our business and showing you properties that you might be interested in).

To administer our tenancy related services to you.

• Name and contact information.
• Tenancy information.
• Financial information.
• Call recordings.

• Performance of a contract with you.
• Necessary to comply with a legal obligation.
• Our legitimate interest (to provide you with services you require during your tenancy).

To ask you to leave a review / take a survey and use this information to gain insights to improve our services, including to monitor and manage our responsibilities to deliver an inclusive and accessible service.

• Name and contact information.
• Feedback and survey responses.

• Our legitimate interest (improving our service offering and growing our business).
• Consent (where required by law).

To contact you and respond to any correspondence we receive from you.

• Name and contact information.
• Call recordings.

• Performance of a contract with you.
• Our legitimate interest (to ensure your questions are answered and you have a great customer experience).

For our website and services, we make accessible from it

To deliver relevant website services / content to you in the most effective manner for you and your device.

• Technical information.
• Usage information.
• Location information.

• Performance of a contract with you.
• Our legitimate interests (to ensure customers and site visitors have a great experience when accessing and using our website and services).

To manage internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

• Name and contact information.
• Feedback and survey responses.
• Technical information.
• Usage information.

• Our legitimate interests (to keep our website and services running and functional).

To keep our website and services safe and secure.

• Technical information.
• Usage information.

• Our legitimate interests (for network security).

To analyse your use of our website and services.

• Technical information.
• Usage information.

• Our legitimate interests (improving our website and services).

To understand where you are accessing our services from to deliver location specific content to you.

• Location information.

• Our legitimate interests (to ensure relevant content is made available to you).

For advertising and marketing purposes.

To send you direct marketing and to understand its effectiveness.

• Name and contact information.
• Usage information.
• Feedback and survey responses.
• Social media platform information.

• Our legitimate interests (making you aware of services and products you may be interested in).
• Consent (where required by law).

To analyse your interaction with social media platforms and our content.

• Name and contact information.
• Platform information.
• Usage information.

• Our legitimate interests (growing our business and social media presence).

To enable cookies and other similar technologies to work.

• Usage information.
• Technical information.

• Our legitimate interests (personalising your experience of our website and delivering relevant advertisements to you).
• Consent (where required by law).

Other

For quality assurance and training purposes.

• Name and contact information.
• Call recordings.
• Feedback and survey responses.

• Our legitimate interest (improving the quality of the service we provide to our customers).

To protect our business from fraud, money-laundering, breach of confidence, theft of proprietary materials and other financial or business crimes.

• Name and contact information.
• Compliance information.
• CCTV information.
• Access information.
• Call recordings.

• To comply with our legal obligations.
• Our legitimate interests (protecting our business).

To protect the security of our premises.

• Name and contact information.
• CCTV information.
• Access information.

• To comply with our legal obligations.
• Our legitimate interest (protecting visitors at our premises).

To comply with our legal and regulatory obligations and bring and defend legal claims.

• Name and contact information.
• Tenancy information.
• Financial information.
• Call recordings.
• Feedback and survey responses.
• Technical information.
• Location information.
• CCTV information.
• Access information.
• Compliance information.
• Any other personal information a law enforcement authority may require.

• To comply with our legal obligations.
• Our legitimate interest (defending ourselves against claims).