FAQs
We’ve compiled answers to some of the most commonly asked questions from our customers to make managing your space even easier.
Existing Customers
Need help with your space? We’re here to help! Below are a few simple steps to make managing your space easier.
Rent free expansion for existing customers
Pay no rent on additional space until 1st March 2027!
To support our existing customers, we are offering rent free occupation on additional space until 1 March 2027. T&Cs apply.
Managing your space
We’re committed to helping your business to thrive. This means using advanced technology and a dedicated team of professionals focused on providing reliable, efficient and responsive customer service.
Simple payments with GoCardless
Set up Direct Debit with GoCardless for a simple, convenient way to manage your payments. Once set up, payments are collected automatically, giving you one less thing to think about.
Smarter business utilities with PE
We’ve partnered with PE to give our customers access to bespoke gas and electricity rates, with a simple online portal and support from a UK-based representative.
FSB membership discount
Find out more about your FSB membership discount!
Your Customer Handbook
This handbook is your go-to guide to help you get started in your space, with practical advice on setting up utilities, what you can and can’t do in your space, and how to contact us if you need support.
Need to talk to us?
Can’t find the answer you need? Don’t hesitate to reach out! You can contact our dedicated customer service team 24/7 at 0800 830 840 or email us for support.
Space for growing businesses
Find additional space
Have you outgrown your current space, or are you looking for a new home for your business?
Explore our available railway arches and commercial properties across London to find the right fit for your next chapter.
Lithium batteries guide
As a responsible landlord, we want to help reduce the risk of fire, injury and property damage when using lithium batteries for commercial purposes.
Learn more
Sustainability guide
We take sustainability seriously, and to help our customers we have five simple ideas that work in our premises to reduce their environmental impact.
Learn more
Lithium batteries guide
As a responsible landlord, we want to help reduce the risk of fire, injury and property damage when using lithium batteries for commercial purposes.
Learn more
Sustainability guide
We take sustainability seriously, and to help our customers we have five simple ideas that work in our premises to reduce their environmental impact.
Learn more