The Arch Company has launched its tenant survey to hear your views.

The Arch Company is committed to delivering on our promise to put our tenants first, and to being responsible owners.

To get to know how we can meet your needs, we want to understand more about your business, what your experience has been like with your previous landlord, and what would be most important and helpful for you to be able to continue to grow your business.

That is why we have launched a comprehensive Tenant Consultation to better understand your issues and concerns. The consultation will run for two months until 4 April and we are keen to hear from, and listen to, as many of our tenants as possible. The consultation will continue our engagement with interested parties such as local councils, mayors, MPs, tenants, and bodies like the Federation of Small Businesses.

You will have been sent a paper copy of the survey, which you can also access at

Following the consultation, we will publish a Tenants’ Charter. This will provide clear principles and a Code of Conduct for the management of the estate going forward. Your feedback will inform the commitments we make on various matters, including how and when we communicate with you.

If you have any questions about the consultation you can contact The Arch Company’s consultation helpline on 0800 470 4610 or email

We look forward to sharing the results of the survey with you in the coming months.