Coronavirus Recovery Unit to help small businesses as they emerge from lockdown

Many of our tenants’ lives and livelihoods have been severely impacted by COVID-19.

Our objective since the start of the crisis has been to retain the diverse mix of businesses that makes the arches special. We have supported those most at risk with a £10m Hardship Fund, which paid for rent-free periods for 1,450 of the most severely affected tenants.

We will continue with the approach of offering help to those who need it most, in line with the government’s commercial property code of practice.

Payment Plans for tenants in arrears

The COVID pandemic and the resulting lockdown has caused some tenants to fall behind on their rent payments. If you are a tenant in arrears, we want to speak to you to agree a way to repay. Any tenant who is behind on their lease payments and still struggling with cash flow, or has an upcoming deadline for a deferral or deposit top-up that they cannot afford, should use the webform below to request a payment plan from our Covid Recovery Unit:

Coronavirus Recovery Unit application form

For ALL applications, please use the form below.

  • Notes
    1. Tenant reference number can be found on your invoice (see below) fill out separate lines if you have more than one reference number
    2. Tenant company name can be found on your lease document – again, fill out separate lines if you have leases under more than one company name
    3. Enter one property address per line in the form should you have more than one property with us
    4. All fields are mandatory
Example invoice showing Tenant Ref Number